Terms & Conditions

Documents required-: A Valid driving license and Any 1 valid Id proof (i.e Aadhaar Card, Passport Or Voter Id). No Coloured Copied of any id proof will be entertained.

Age limit and License-: Minimum age should be 21 years for normal bikes and 23 years for Superbikes and renter must possess a valid driving license held for min 1 year. For the International customer, a valid International Driving Permit will be required in addition to the original driving license.

Exclusions-: All Interstate taxes, fuel cost, parking charges, toll taxes, etc. shall be borne by the Renter as per the usage.

Fuel-: We do not provide fuel for the bikes however all bikes will have enough fuel to reach the nearest petrol bunk.

Additional Driver-: In case additional Driver is required who is authorized to drive the bike during his journey. Renter needs to inform the same at the time of creating the booking and all his documents need to be submitted.

Breakdown-: In case of mechanical Breakdown out of the city limits, Renter will call and inform Company helpline no…………………. In case replacement can be provided, the same would be provided. In case it is deemed that getting the bike repaired locally by the Renter is the best option, the Company will authorize the renter over email, text or WhatsApp to get the bike repaired locally and reimburse repair charges to the customer. Within city limits, Company will dispatch mobile maintenance van or replacement bike or both. Rest of the terms as mentioned in the Rental Agreement.

Replacements-: In case a bike is taken for maintenance, a replacement vehicle will be provided.

If Customer didn’t return the bike on-time, without fuel or with damages etc. The company is authorized to deduct the pending amount from his/her account through credit card which was given at the time of picking the bike. Customer will be informed through call/email before deducting the amount from his/her account.

Company reserves all the rights to deny a vehicle to a person unfit to drive or ineligible to meet the requirements. Urban Drive reserves the right to change the terms and conditions at any point of time. Renter accepts that in certain circumstances, it will not be possible to provide Renter with a Vehicle or to provide Renter with the Services he/she has reserved. In such circumstances or if we are in breach of this policy or any contract signed between us or for any reason whatsoever, Renter agrees that Company maximum liability for any losses (including any loss of profits, loss of business, business interruption, or loss of business opportunity) in contract or tort will be limited to the value of the base Vehicle hire charges/fees or security deposit (whichever is low), Renter reserved during the booking confirmation process.

Damages and Bike Condition
Renter will satisfy himself/herself of the condition of the bike, registration paper, permits, and pollution certificate before the start of the rental and note down any existing damages on the rental agreement.
In case of Accident, Internal or External damage to the bike during a return. This will be calculated on the number of estimated days rental due to bike is in workshop or damages up to maximum liability of Rs.25000 or Insured declared value (whichever is higher).

For Minor damages, it will be charged on the estimate given by the Workshop team.

In case of below situation, Renter will be liable to pay the damage charges in full:

• When Renter is found to be under the influence of alcohol/narcotics while driving.
• When the Renter is over-Speeding.
• When the Renter is in violation of traffic rules or the motor vehicle Act (for example, if the Renter has not paid the interstate tax while crossing the state border).
• When the number of people on the bike at the time of incident exceeds the standard seating capacity of the bike.
• When the workshop and/ or insurance company deem the damage to be consequential in nature (this will be stated in the accident report).
• Consequential damages occur when the Renter continues driving the vehicle even when it is performing abnormally.
  When there is the misrepresentation of information in the driving license and ID proof details shared by the Renter.